FULL RANGE OF VALUE ADDED SERVICES

Solution Development

In addition to perpetual product evolution, driven by market intelligence and industry exposure, ProAct also has a close development relationship with most of it’s customers. Individual customers may drive both minor and strategic changes to the core application, handled and released in agreed timeframes in order to meet specific business needs. This is where the flexibility and value proposition of the ProAct solution far exceeds that of the traditional package or bespoke development approach

Go-to-market Strategy

Long before a ProAct solution is installed, many of our clients have used the product as a route to market. Pre-configured demo or pilot solutions may be provided to a new or existing client in order that they can show and demonstrate differentiating technology to their prospective clients in order to support the winning of new or retention of existing business.

Systems Implementation

Smooth and rapid deployment is a key to the success of the project. Proper design and project management is critical up to this point, however if the physical implementation is not performed swiftly and efficiently then the impact on the business is soon apparent. Deployment is a skill in itself and requires people with a view and understanding of both the business and the IT. Throwing purely technical resources into a deployment rarely leads to success. Where these deployments are global in nature, then an understanding of not only the business, but also regional culture and practices is paramount. ProAct’s deployment teams have precisely these skills gained from successful deployments worldwide

Operational Planning

Implementing a supply chain management solution is only half the story. Without proper process definitions and documented working practices no solution can be entirely effective. Our involvement in operational planning is geared towards helping the business rationalise and re-engineer these processes with a view to maximising the effectiveness of the solution and gaining maximum user acceptance

Design and Consultancy

One of our key strengths is our understanding and knowledge of the market and the ability to clearly align a business requirement with an IT solution. Working globally and across many market sectors, our experience of the market has become extensive. This allows us to make a wider contribution to any project and add more value to the solution. Consequently we are used earlier in the life of a project to aid in business development with the end customer and offer input on both operational and technology issues. We therefore offer a very much hands-on and accountable level of consultancy rather than the more usual hands-off style. At whatever stage of the project we are utilised, be it business development or technical, our clients can be confident that we will represent them in a professional and knowledgeable manner.

Project Management

To ensure successful delivery of each solution, ProAct projects are managed to strict processes by experienced project managers. Their involvement is hands-on and spans the whole lifecycle of the project from feasibility to user acceptance. In the case of corporate users, the project managers themselves will be overseen by an Account manager who has overall responsibility for the client . We strongly believe in the need for strict project management and planning as the only way to ensure complete success of a project.

Integration

Integration can be achieved in a number of different ways ranging from flat ASCII file integration to seamless real-time integration between data sources. Both the business requirement and the flexibility of each integrator will determine the most appropriate method. Many industry standard EDI formats exist, however even within a so-called standard, variations, sometimes significant, can be found from one instance to another. This is common in many of the well know ‘standard’ interfaces. Our experience is that much of the time we are dealing with host systems that use their own proprietary formats and methods.

Training

ProAct International offers a number of courses targeted at end-users, supervisors and systems administrators. Courses are tailored to the specific requirements, environment and market place of the particular deployment to ensure its relevance to the client

Talk to us…


Either call us on +44 (0)1745 816315 or complete our enquiry form and we’ll get in touch to explain how ProAct could help you.

Key Benefits

Over 20 years experience of supply chain software development and implementation globally

ProAct’s knowledge, experience and track record of designing, developing and deploying supply chain solutions is extensive, it is global and it spans many market sectors. This experience has enabled ProAct be highly innovative, creative and ever relevant to the market.  Many in-house development teams suffer from the fact that ‘they know what they know’ and often have not been exposed to the wider industry which can often limit their ability to be creative, innovative and ground breaking.

Mature, highly functional, supply chain management and execution solution

The development of any new corporate system is potentially a massive move. Many companies don’t realise that as much as 50% of the development effort is in establishing the code infrastructure and frameworks. This represents all of the ‘much have’, critical functionality, that the end users don’t see and don’t directly benefit from. It is analogous to an iceberg, where only a small part is visible to the onlooker.  If this infrastructure work is not done, it is likely to restrict the ongoing evolution of the product, especially in areas such as scalability, performance and the user experience.

ProAct’s ESM has all of this infrastructure and in addition a vast array of global, multi-modal supply chain functionality already built and tested. This equates to many man years of effort. Often, business cannot really afford to take this kind of ‘hit’ in terms of time, money and disruption. Often, by the time the solution is developed, it no longer reflects the needs of the business.

Utilizing current technologies

The ProAct ESM is built on current, industry standard, scalable and continually evolving technology. It is wholly browser based, highly collaborative and supports device integration from mobile devices to GPS feeds. Many companies embarking on a new development may well not have the skills or experience in more current technologies and techniques or indeed may be restricted by internal policies or practices

Rapid deployment, lower risk

ProAct’s culture and technology means solutions can be deployed quickly and safely, therefore reducing cost, risk and also ongoing maintenance. New systems created in-house or otherwise will inevitably go through a lengthy period of pain until all issues are ironed out. This, of course, adds to cost and disruption.  ProAct’s ESM is already a mature and proven solution, designed for rapid deployment. We must also not forget that with any new system there must be a reliable, repeatable deployment methodology. Again, this is where ProAct’s already proven  approach, can reduce cost and risk over that of an in-house approach.

More effective knowledge transfer

ProAct can enhance the capabilities and value of an internal IT team through continual knowledge transfer and therefore contribute to the training and knowledge base of the client’s internal departments. This in turn, gives the internal IT team as much control over the ProAct solution as they wish to take on and  reduces any long term reliance on ProAct resources. Bringing new skills in-house via recruitment or consultancy can often be a long and very costly process for a business and will often not achieve the desired goal.  ProAct’s culture is to give the in-house IT team as much knowledge and control over their destiny as they want or need and in a less disruptive and costly manner.

Lower cost of ownership

ProAct’s solution and it’s underlying technology has been designed to be highly configurable and as such vastly reduces the need for the client to constantly return to ProAct to implement new processes. Coupled with the innovative technology and speed to market, ProAct’s solution can often be licensed and implemented for less that the in-house maintenance budget. In a majority of cases,  ProAct can show that the outsourcing approach will be more strategic , lower risk, less disruptive and lower cost than the in house route.

Incentivised to deliver

There are many incentives to bring a development project in-house, especially if the business has a significant IT department resource to support and keep busy. However, when in-sourcing is driven primarily by this fact, it can often be doomed to failure.  Timescales will often drag and costs escalate and become open ended. Outsourced costs and budgets with ProAct are firm, predictable and often linked to milestones deliverables. The incentive for all parties to be focused on delivery, is therefore at the forefront of any project.

Effective, Experienced Support

Many organisations forget that once developed, most corporate solutions must be supported on a 24/7 basis.  Many, may not already have the resource and forget that all of the support staff also need to be trained, should a problem be routed to any individual. Support alone, can account for a consideration budget item to any business. ProAct already have an established, reliable and respected 24/7 support operation. It is resourced by staff with an in depth knowledge of the ProAct application and is available at far less of a cost than setting up a 24/7 in-house operation.

Reducing resource risk and reliance

Often, many in-house IT departments become reliant on key resources that hold much of the knowledge. If that resource leaves or even takes a vacation, significant disruption can often occur. ProAct however, distributes its knowledge right through it’s own business and indeed the client’s business, ensuring reliance never falls to one person. This therefore dramatically reduces the risk of ‘knowledge pockets’ and reliance on key individuals.  Our clients can also draw on ProAct’s resource, as and when needed to support them in ongoing activities, should there own resource be stretched. Many larger businesses often assume that smaller software companies cannot respond quickly or may not have sufficient resources to deal with their needs, whereas the reality is more typically the opposite. ProAct works with major global organisations, supporting critical parts of their global supply chain operations.

Retain control of IT strategy

Many businesses argue that they will loose control of their IT strategy and destiny, if they outsource. This may be true with the traditional package approach where customer driven enhancements are either prohibited or dealt with in a bespoke and costly manner.  The ProAct approach  however can be shown to give the business more control over their strategy, roadmap and costs.  There is little that cannot be achieved by outsourcing to ProAct that could be achieved in house and in a majority of cases, at lower cost.

Configurable approach

ProAct understand the challenges and goals of each business are different. As such, ProAct will always work with the client to offer technical and financial models that fit exactly with the business needs.  A wide selection of licensing and deployment costs models mean that there should always be a cost effective approach to any implementation.  With an in-house approach, where the cost based tends to be fixed and may run on for many years after delivery, it is much harder to align budget with cash flow.

Faster ROI

All of the arguments above mean that the ROI can often be as little as a year and typically well within 5 years. This is normally far less than the in house approach where there is a fixed cost base that must be funded years after the solution is delivered.

AN EFFICIENT, KNOWLEDGABLE AND RESPONSIVE SUPPORT SERVICE GEARED TOWARDS REAL BUSINESS CHALLENGES

The benefits of a ProAct solution are not only in its capabilities and its rapid, low risk deployment, but also in the level of ongoing support and maintenance available. The confidence to grow and expand the business comes from a reliable and evolving support relationship.

ProAct operates a 24×7 support operation, serving clients globally. The support desk is manned by personnel fully trained in the application and client configurations. Support engineers are capable of most resolution activities without the need for additional resource, but have fast and effective escalation procedures should a situation require it. Support engineers will often be involved in on site implementations with a view to bringing back the relevant knowledge into the department and ensure the support team is fully aware of your particular business challenges and context. 

ProAct, together with each client, agrees on a set of support parameters which include the allocation of responsibilities, the response times needed and the coverage required and formalise them in a Service Level Agreement (SLA). ProAct has, over the years built up a reputation for having a responsive and caring support team ready to push the boundaries to find the fastest and most effective resolution for business critical issues.

A few of the supply chains touched by the ProAct ProAct software solutions

From the ProAct solutions user community…

The support and day to day contacts are extremely professional and ensure that all new development is monitored and works to expectation, so that there is no impact to our customer.

The emphasis on making the software user-friendly recognises the need for the end-users to be able to use the tool and do their specific jobs.

The best part of being involved with the ProAct team is the high level of integrity that shows up in every situation.

Downtime related to software has not been seen by our organization. We have the utmost confidence in this product to maintain our customer needs.

Find out how ProAct could help your organisation?

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